After my complaints to Freecom regarding their poorly manufactured Network Drive they finally got back to me today to tell me that they would be sending me a brand new drive – thank god.
They will send me a postage label which I can attach to the box and return to them, and then they will send me a new one.
To be fair their customer service lines were pretty good and the corresponding emails were quick and easy to understand so +1 on that note.
It’s just sad that I was the one who got the bad drive.
Ah well, I’ll update again when the new drive arrives.
2 comments
hash says:
March 20, 2009 at 2:10 pm (UTC 0 )
you got email address where you complint? i need to get in touch with freecom, i can see email on there website but thtascustomer just service
GEEK! says:
March 20, 2009 at 4:06 pm (UTC 0 )
I simply contacted customer service like you say. If you email them you can complain there and they should get back to you. If you are in the UK use supportuk@freecom.com and it looks like the US use presse@freecom.com
If you are in the UK, you can also phone them during business hours.