At last! A large package from CCL delivery arrived on my doorstep arrived on my doorstep today.
And thank god… rejoice… the heavens have opened, its here! The brand new drive is here, and it works!
And it’s not bad at all. It works at about 2mbps file upload and download so its not so bad. Its not Gigabit ethernet but still its relatively good.
I can stop complaining about it now!
Well after an almost unbelievable 2 months and 3 contact attempts I finally have a return slip.
I contacted them for a third time today using their online returns form and to double check I rung them up after I’d sent the RMA request to be 100% sure they got it.
Finally, late aternoon yesterday, I got a response via email. They have finally sent me the return slip. After 2 months of contact attempts!
Anyhow, I checked the RMA to make sure its all correct. All good. Sadly, the terms and conditions weren’t so excititng. Firstly, I only have 14 days to get the ruddy thing to them or the request is void and I wont get a replacement. Kinda sad? But worst of all, I have to pay postage to get it to them! They refuse to pay the postage and packaging to get it to them so I had to pay £10 to get it over to them first class.
So I’m still not really happy, but we’ll see what happens when the drive gets to them. I’ll be off to the Post Office today to send it over there.
After my complaints to Freecom regarding their poorly manufactured Network Drive they finally got back to me today to tell me that they would be sending me a brand new drive – thank god.
They will send me a postage label which I can attach to the box and return to them, and then they will send me a new one.
To be fair their customer service lines were pretty good and the corresponding emails were quick and easy to understand so +1 on that note.
It’s just sad that I was the one who got the bad drive.
Ah well, I’ll update again when the new drive arrives.