Orange has decided that it will revamp it’s broadband packages in just over a week. This is probably an attempt to try and regain some of it’s lost customers following the company’s shameful performance over the last few months.
Customers have become fed up of the poor customer service and vague fair use policy. As a result, Orange has been loosing customers to other ISPs with better deals and clearer agreeements.
The new plans will replace the current plans and hopefully make the deals a little simpler.
However, ISPReview says that the “unlimited” packages will remain. So, unless Orange do something about their bizarre fair use policy, they won’t get anywhere. In addition, new packages won’t resolve any problems with customer service.
We’ll have to wait and see what the new plans bring. I don’t think they’ll be much to be excited about – long contracts, stupid policies, cheap routers and awful speeds. Surprise me, Orange.