Tag Archives: rma

Update on the Freecom Network Drive

Well after an almost unbelievable 2 months and 3 contact attempts I finally have a return slip.

I contacted them for a third time today using their online returns form and to double check I rung them up after I’d sent the RMA request to be 100% sure they got it.

Finally, late aternoon yesterday, I got a response via email. They have finally sent me the return slip. After 2 months of contact attempts!

Anyhow, I checked the RMA to make sure its all correct. All good. Sadly, the terms and conditions weren’t so excititng. Firstly, I only have 14 days to get the ruddy thing to them or the request is void and I wont get a replacement. Kinda sad? But worst of all, I have to pay postage to get it to them! They refuse to pay the postage and packaging to get it to them so I had to pay £10 to get it over to them first class. 

So I’m still not really happy, but we’ll see what happens when the drive gets to them. I’ll be off to the Post Office today to send it over there.