Tag Archives: bt

BT further increases landline charges – reminds us that we’re not in control

BT has recently announced that as of December 2011, a number of charges (including line rental) will be increased. This is the second price increase from BT this year.

So, as of 3rd December, line rental will increase from £13.90 per month to £14.60 per month. On top of that, their unlimited anytime call plan is increasing by 20p per month to £4.90 per month – and considering this is BT’s most popular calling plan, this is bound to hit home. If you’re not on the unlimited call plan (or making a chargeable call), your call connection fee is going up to 13.1p per call. And to finish you off, your daytime and evening call rates are going up too. “Terrific!”, I hear you say.

Somewhat strange to remember, though, that BT announced in July that their quaterly profits were up 20% due to increased demand. Does that sound strange to you?

We have to bear in mind that a large majority of people living in out-of-city areas are on market one telephone exchanges. This basically means that you’re stuck with BT wholesale for your telephone and broadband services whether you like it or not, as no other operator can provide a service. What this really means is that there’s no competition – and so BT can charge whatever they like for your telephony services.

If you’re lucky enough to have the availability of cable in your area, perhaps you might want to consider the option of moving to cable broadband and scrapping your landline altogether. We all seem to be on these huge mobile contracts which offer endless minutes – so why do we need a landline? It’s worth a thought – as cable broadband will give you a much faster speed and generally a better service.

It is annoying though – BT are just taking advantage of the fact that they can do whatever they like to charges at the moment – they have control over most of the phone exchanges in the UK and no other operator can do much about it. The only group that can make a difference is Ofcom – but they often seem to cause more trouble than good. And to the average household suffering from money shortages (having already had the warning of increased energy charges), this can only be bad news.

Oh, and if you’ve just joined their supposedly amazing “summer deal” of free service for 4 months, then £16 a month – remember, it’s an 18 month contract.

Ok, the BT Infinity upgrade is pretty cool

I had a nice surprise today when I got home from college. My flat’s broadband is typically about 1.8Mbit per second down and has been since I moved in. However, as BT have been promising free fibre upgrades to people who can get it, clearly I’ve had an upgrade.

This is the new speed that I’m very much getting used to:

Now that’s more like it!

BT accused of throttling speeds on iPlayer and YouTube

According to a range of news sites, BT has been accused of throttling speeds to sites such as BBC iPlayer and YouTube during peak hours, on their option 1 internet package, without placing a clear warning to users.

Many customers have recently complained that speed limits have been put in place for sites that use video streaming during peak times. According to BBC News, users of the Option 1 BT Internet package will find video streaming site speeds limited from 5pm right through to midnight.

I personally don’t like it when internet companies throttle speeds, but BT certainly isn’t the only company that does this. I use Tiscali as my ISP and I am most certainly throttled for high demand websites between peak hours. BT definitely is not the only company to be blamed for speed throttling.

I do think that ISPs need to do something about speed throttling – I really hate it and think it is very unfair. Most ISPs claim that they only throttle to make sure that everyone gets a fair share of the available internet bandwidth during peak time, but if ISPs can claim 8MB broadband and make you pay for it, then 8MB is what you should get all the time. If ISPs can’t provide 8MB broadband during peak time, then they should either upgrade the stone-age copper cabling we have now or just not advertise 8MB broadband in the first place. Instead, they just rip us off, advertising features they simply cant provide.